Refund policy

We want you to love your Sage Matcha experience! However, if for some reason you're not completely satisfied with your purchase, we offer a 30-day return policy.

Here's what you need to know:

• Full refunds will be issued for unopened packages, or packages with at least 5 of the original 6 servings/sachets remaining.
• Returns for opened packages with less than 5 servings remaining will be considered on a case-by-case basis.
• Customers are responsible for the cost of return shipping.

To initiate a return:

1. Email us at info@sagematcha.com with your order number and reason for return.
2. We will review your request and provide you with return instructions.
3. Once we receive your returned package and verify its condition, we will process your refund.

Damaged or Incorrect Orders: 

• Please inspect your order upon reception. If you receive a damaged or incorrect item, please contact us immediately at info@sagematcha.com so we can make it right!

Please note:

• Refunds will be issued to the original payment method used for the purchase.
• Processing time for returns can take up to 10 business days.
• We currently do not offer direct exchanges. For returns, please follow the steps outlined above. 

We encourage you to reach out to us with any questions before placing your order.

Happy Sipping!